Table of Contents
Advance Praise for Engagement Whisperer
Why a Whisperer?
ENTREE 7
1. Why the interest in employee engagement?
2. How I collected stories about employee engagement
3. Big Picture – What did I learn?
4. The nature of work
JOBS
5. Challenging jobs stretch us and bring out our best
6. Learning and mastering a skill is a wonderful and empowering thing
7. Autonomy is a staple of life – Give your team members freedom
8. It feels great to achieve things – even little things
9. We all want to be recognised
10. A little bit of time pressure gives us focus … even though we groan
TEAMS
11. A collaborative team works and feels better
12. Relationships matter (but to some more than others)
13. Openness, trust and feeling safe create a great team climate
14. Team processes provide learning and recognition opportunities
15. ‘Ground control to Major Tom’ – How to engage remote teams
THE BEST MANAGERS
16: Be open to new ideas
17: Offer support first and advice second
18: Take time out to analyse lessons learned
19: Be fair and consistent
20: Celebrate the team’s differences
21: Laugh out loud
22: Share the big picture
23: Say thank you
BIG ORGANISATIONS
24: Who am I? Influence of status and identity on engagement
25: Feeling connected to the organisation
26: Gotta get balance – Is it possible to have your cake and eat it too?
27: Moods, motivations and trade-offs
WHAT IT ALL MEANS
28: Pulling it all together
29: Wisdom from HR practitioners
30: Why whispering works
References
About Tracy Stanley 64