About Rosaria Cirillo Louwman

Rosaria on Instagram and Twitter: wownowexp

Rosaria is an energetic, enthusiastic, passionate, curious, learning-avid and driven customer experience professional originally from Italy where she graduated cum Laude from Tor Vergata with a Master in Economics.

Her dream is to live in a world where we all strive to have HAPPY, life-enriching interactions with each other.

She has a long history of generating change using Net Promoter and Voice of Customer as a compass to move from data to insight to action to results. Rosaria is a Certified NPS 2 (Net Promoter Score), CCXP (Certified Customer Experience Professional) and one of eight CXPA ARTs (Authorized Resource Trainer) worldwide. She is also a TEDx Speaker.

After having "walked the talk" for twelve years in sales, e-commerce, and consumer care at big corporate companies like Forrester, Stream, Adobe, and Philips, in 2013, she started Wow Now [www.wownow.eu] on a mission to inspire and empower companies to design and deliver WOW life-enriching customer experiences that contribute to everyone's HAPPINESS!

She is the developer of the concept of Happiness Driven Growth©, a revolutionary business model compelling companies to maximize overall happiness instead of maximizing loyalty and profit and of the new measure Happiness Contribution™ Factor.

Since founding Wow Now in December 2013, she has been advising large multinationals like Wolters Kluwer and Heidelberg Drukmachines, as well as fast-growing medium companies like Cleeng and Voiceworks, and many other companies, including KPN, Nutricia, Aegon, Hello Customer, T-mobile, Enersys, ING, and UBM about customer experience through her workshops, Customer Experience Masterclasses, and public talks.

Rosaria has been a keynote speaker for TEDx Tor Vergata in Rome and the World Happiness Summit in Mexico on the concept of Happiness Driven Growth as well as at more than 20 in-company yearly meetings or summits where she has run multiple customer journey mappings and NPS workshops and presentations on the topic of customer experience.

An insatiable learner, Rosaria is currently in a year master program at the Happiness Studies Academy under Tal Ben-Shahar in addition to having completed several masterclasses in the field of Design Thinking earlier this year.

Rosaria has lived in the Netherlands since 2002 with her husband Mathieu and her two sons, Raul and Mauro. She loves photography and intuitive painting

To book Rosaria for an upcoming CX and Happiness Masterclass, keynote, webinar, or workshop, go to www.wownow.eu. You can reach Rosaria at info@wownow.eu or follower her account on Instagram and Twitter: wownowexp