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Rosaria Cirillo

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Yellow Factor: Happiness in Business Kindle Edition

by Rosaria Cirillo (Author) Format: Kindle Edition

4 ratings

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☀️There should be one driving factor in business and thatʼs happiness. 🌻 Even when companies choose other ways than happiness to differentiate themselves, every company and each of us can still have a ☀️Yellow Factor 🌻and do their little extra that seeds happiness, shines sunlight and contributes to a happier, healthier world. A Yellow Factor is anytime a business does a little extra to contribute to the happiness of its customers, employees, or society. 📒Yellow Factor book is a revised and expanded version of Yellow Goldfish book (published earlier in 2018 by 9inch Marketing with Stan Phelps ) and is broken into four main sections: 📍Section I outlines the Why. 💛 It explores the history and science of happiness and the metaphors of a Goldfish, a Sunflower, and Yellow. 📍📍Section II showcases the What. 🌼 We share nine H.A.P.P.I.N.E.S.S. Factors: : Health, Autonomy, Purpose, Play, Integrity, Nature, Empathy, Simplicity, and Smile. 📍📍📍Section III explains the How. 🌻Here we share the six stages of Growth: Grounding, Reaching-up, Orchestrating, Wowing, Taking Time, and Harvesting. 📍📍📍Section four includes five main takeaways, suggested readings, and the list of Happiness trailblazers companies. I hope that this book will show you the importance of happiness and that it will inspire you to take action both in your company and in your personal life. 🙏 I thank you in advance for your purchase, for the review you may leave us, and for every contribution you will make to spread our message and to bring a little more happiness to our world with the ideas you will find in this book. And finally, I invite you to contact me directly with any feedback or questions you may have. Contact details are in the book and on social networks. Smiling greetings, Rosaria 🌻

Product details

ASIN ‏ : ‎ B08MVGD9S4
Publisher ‏ : ‎ Wow Now Publishing
Accessibility ‏ : ‎ Learn more
Publication date ‏ : ‎ November 4, 2020
Language ‏ : ‎ English
File size ‏ : ‎ 6.6 MB
Simultaneous device usage ‏ : ‎ Unlimited
Screen Reader ‏ : ‎ Supported
Enhanced typesetting ‏ : ‎ Enabled
X-Ray ‏ : ‎ Not Enabled
Word Wise ‏ : ‎ Enabled
Print length ‏ : ‎ 279 pages
ISBN-13 ‏ : ‎ 978-9083082318
Page Flip ‏ : ‎ Enabled

Best Sellers Rank: #3,914,618 in Kindle Store (See Top 100 in Kindle Store)
- #14,302 in Business Management (Kindle Store)
- #16,616 in Business Leadership
- #33,303 in Leadership & Motivation

Customer Reviews:
4 ratings

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Rosaria Cirillo

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About Rosaria Cirillo Louwman

Rosaria on Instagram and Twitter: wownowexp

Rosaria is an energetic, enthusiastic, passionate, curious, learning-avid and driven customer experience professional originally from Italy where she graduated cum Laude from Tor Vergata with a Master in Economics.

Her dream is to live in a world where we all strive to have HAPPY, life-enriching interactions with each other.

She has a long history of generating change using Net Promoter and Voice of Customer as a compass to move from data to insight to action to results. Rosaria is a Certified NPS 2 (Net Promoter Score), CCXP (Certified Customer Experience Professional) and one of eight CXPA ARTs (Authorized Resource Trainer) worldwide. She is also a TEDx Speaker.

After having "walked the talk" for twelve years in sales, e-commerce, and consumer care at big corporate companies like Forrester, Stream, Adobe, and Philips, in 2013, she started Wow Now [www.wownow.eu] on a mission to inspire and empower companies to design and deliver WOW life-enriching customer experiences that contribute to everyone's HAPPINESS!

She is the developer of the concept of Happiness Driven Growth©, a revolutionary business model compelling companies to maximize overall happiness instead of maximizing loyalty and profit and of the new measure Happiness Contribution™ Factor.

Since founding Wow Now in December 2013, she has been advising large multinationals like Wolters Kluwer and Heidelberg Drukmachines, as well as fast-growing medium companies like Cleeng and Voiceworks, and many other companies, including KPN, Nutricia, Aegon, Hello Customer, T-mobile, Enersys, ING, and UBM about customer experience through her workshops, Customer Experience Masterclasses, and public talks.

Rosaria has been a keynote speaker for TEDx Tor Vergata in Rome and the World Happiness Summit in Mexico on the concept of Happiness Driven Growth as well as at more than 20 in-company yearly meetings or summits where she has run multiple customer journey mappings and NPS workshops and presentations on the topic of customer experience.

An insatiable learner, Rosaria is currently in a year master program at the Happiness Studies Academy under Tal Ben-Shahar in addition to having completed several masterclasses in the field of Design Thinking earlier this year.

Rosaria has lived in the Netherlands since 2002 with her husband Mathieu and her two sons, Raul and Mauro. She loves photography and intuitive painting

To book Rosaria for an upcoming CX and Happiness Masterclass, keynote, webinar, or workshop, go to www.wownow.eu. You can reach Rosaria at info@wownow.eu or follower her account on Instagram and Twitter: wownowexp