Table of Contents
Introduction 4
Part I The Right Attitude and a Little Bit About Emotions 10
Chapter 1 How Do Our Mental Filters Operate? 13
Chapter 2 A Map Is Not Actual Terrain 16
Chapter 3 Eight Most Important Questions You Should Ask Yourself 21
Chapter 4 How to Express Anger and Avoid Conflicts 28
Chapter 5 Smile 32
Part II Communication Skills 34
Chapter 6 The Most Common Communication Obstacles 34
Chapter 7 Five Most Basic and Crucial Conversational Fixes 42
Chapter 8 How to Deal with Difficult People 44
Chapter 9 Phrases to Purge from Your Dictionary (and What to Substitute Them With) 60
Chapter 10 Verbal Dexterity 66
Chapter 11 The Subtle Art of Giving Feedback 73
Chapter 12 How to Become a Master of the Sharp Retort 79
Chapter 13 How to Have Unique and Memorable Conversations 85
Chapter 14 Rapport, the Art of Excellent Communication 92
Chapter 15 How to Use Metaphors to Communicate Better 102
Chapter 16 Metaprograms 107
Chapter 17 Meta Model 114
Chapter 18 Eye Accessing Cues 119
Chapter 19 How to Predict Future Behaviors 124
Chapter 20 How to Finally Start Remembering Names? 126
Chapter 21 Sixteen Ways to Have 3 Great Public Presentation 130
Chapter 22 Create Unique Personality in Business 138
Bonus Chapter: Effective Networking 141
Conclusion 147
My Free Gift to You - Get One of My Audiobooks For Free! 148
Recommended Reading for You 150
About The Author 159
