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Future Imperfect Hardcover – March 1, 2020

4.2 out of 5 stars 274 ratings

'An urgent read … Karl Popper for the 21st century' Robert Phillips, former CEO, Edelman EMEA and author of Trust me, PR is Dead 'Heffernan is ... a deft storyteller. Uncharted is ... wise and appealingly human' Tim Harford, Financial TimesHow can we think about the future What do we need to do – and who do we need to be In her bold and invigorating new book, distinguished businesswoman and author Margaret Heffernan explores the people and organizations who aren’t daunted by uncertainty. We are addicted to prediction, desperate for certainty about the future. But the complexity of modern life won’t provide that; experts in forecasting are reluctant to look more than 400 days out. History doesn’t repeat itself and even genetics won’t tell you everything you want to know. Ineradicable uncertainty is now a fact of life. In complex environments, efficiency is a hazard not a help; being robust is the better, safer option. Drawing on a wide array of people and places, Margaret Heffernan looks at long-term projects developed over generations that could never have been planned the way that they have been run. Experiments, led by individuals and nations, discover new possibilities and options. Radical exercises in forging new futures with wildly diverse participants allow everyone to create outcomes together that none could do alone. Existential crises reveal the vital social component in resilience. Death is certain, but how we approach it impacts the future of those we leave behind. And preparedness – doing everything today that you might need for tomorrow – provides the antidote to passivity and prediction
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Product details

  • Publisher ‏ : ‎ Simon & Schuster UK (March 1, 2020)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 368 pages
  • ISBN-10 ‏ : ‎ 1471179788
  • ISBN-13 ‏ : ‎ 978-1471179785
  • Item Weight ‏ : ‎ 1.19 pounds
  • Dimensions ‏ : ‎ 6.02 x 1.04 x 9.21 inches
  • Customer Reviews:
    4.2 out of 5 stars 274 ratings

About the author

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Margaret Heffernan
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MARGARET HEFFERNAN is an entrepreneur, Chief Executive and author. She was born in Texas, raised in Holland and educated at Cambridge University. She worked in BBC Radio for five years where she wrote, directed, produced and commissioned dozens of documentaries and dramas. As a television producer, she made documentary films for Timewatch, Arena, and Newsnight. She was one of the producers of Out of the Doll's House, the prize-winning documentary series about the history of women in the twentieth century. She designed and executive produced a thirteen part series on The French Revolution for the BBC and A&E. The series featured, among others, Alan Rickman, Alfred Molina, Janet Suzman, Simon Callow and Jim Broadbent and introduced both historian Simon Schama and playwright Peter Barnes to British television. She also produced music videos with Virgin Records and the London Chamber Orchestra to raise attention and funds for Unicef's Lebanese fund.

Leaving the BBC, she ran the trade association IPPA, which represented the interests of independent film and television producers and was once described by the Financial Times as "the most formidable lobbying organization in England."

In 1994, she returned to the United States where she worked on public affair campaigns in Massachusetts and with software companies trying to break into multimedia. She developed interactive multimedia products with Peter Lynch, Tom Peters, Standard & Poors and The Learning Company. She then joined CMGI where she ran, bought and sold leading Internet businesses, serving as Chief Executive Officer for InfoMation Corporation, ZineZone Corporation and iCAST Corporation. She was named one of the Internet’s Top 100 by Silicon Alley Reporter in 1999, one of the Top 25 by Streaming Media magazine and one of the Top 100 Media Executives by The Hollywood Reporter. Her "Tear Down the Wall" campaign against AOL won the 2001 Silver SABRE award for public relations.

In 2004, Margaret published THE NAKED TRUTH: A Working Woman's Manifesto about Business and What Really Matters (Jossey-Bass) and in 2007 she brought out WOMEN ON TOP: How Female Entrepreneurs are Changing the Rules for Business Success. She is Visiting Professor of Entrepreneurship at Simmons College in Boston and Executive in Residence at Babson College. She sits on the Council of the Royal Academy of Dramatic Art in the UK as well as one the boards of several private companies. Margaret blogs for the Huffington Post and BNET and writes for magazines around the world. She was recently featured on television in The Secret Millionaire and on radio in Changing the Rules. She has written three plays for the BBC and is just starting her fourth. She is married with two children.

WHY WILFUL BLINDNESS?

As the banks were melting down, I kept wondering: Why did no one see this coming? I could see it, many people around me could see it. That the world was running on debt was plain to many people. So why were we so surprised? And then I thought: this feeling is familiar. That sensation of knowing something and not knowing something. Skeletons in cupboards. Emperors new clothes. The elephant in the room. The idea that you're safe as long as you don't recognize the one thing that truly threatens you. I'd seen it in people who smoked and knew they shouldn't, others who never opened their credit card bills, in marriages where you knew one of them was having an affair. And I suddenly realized: that's what it is. In some walk of life, we are all wilfully blind. And I started to wonder: How exactly does that work....?

Customer reviews

4.2 out of 5 stars
274 global ratings

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Top reviews from the United States

  • Reviewed in the United States on March 4, 2021
    None of our problems resolve on their own. We are connected by systems and structures that require the wisdom of all of us. But how do you do that? "Uncharted" take you into the skill sets, minds sets and cases that can change the world. A book about vision and visioning and the skills you need to get there (together). Bravo!
    2 people found this helpful
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  • Reviewed in the United States on January 15, 2021
    Fascinating accounts, interesting life stories and examples. I'm left wondering what the practical implications are, especially in light of all the barriers that Heffernan so vividly illustrate. Thoughtproking nonetheless
    One person found this helpful
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  • Reviewed in the United States on February 16, 2021
    I buy and skim a LOT of books in the course of a year, but I rarely read a book cover-to-cover. I did so with Uncharted. It's good; cover-to-cover.
    One person found this helpful
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  • Reviewed in the United States on July 2, 2020
    A good contribution to the thinking that’s needed in uncertain times. Organisations often chase technology solutions to solve problems, Margaret on the other hand highlights human potential.
    6 people found this helpful
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  • Reviewed in the United States on August 26, 2021
    Item admirable. The packaging was very effective. Very, very quick delivery. Seller is excellent and standout.
    One person found this helpful
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  • Reviewed in the United States on December 21, 2020
    Margaret Heffernan offers a path to help one navigate uncertainty. The book highlights the path with many examples.
    3 people found this helpful
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  • Reviewed in the United States on February 14, 2023
    This book was a collection of unrelated stories of varying levels of interest crammed together under a theme that felt like it was chosen after the book was largely written.
  • Reviewed in the United States on September 8, 2020
    I selected the Edison assertion to serve as the title of this brief commentary because it helps us to understand and appreciate Margaret Heffernan's immense contributions to thought leadership throughout the global business world.

    Heffernan is an evidence-driven pragmatist whose intellectual curiosity seems to be relentless as she pursues answers to especially important questions. For her, insights and visions with regard to "what could be" are at best speculations, and have little (if any) value unless and until subjected to a crucible of verification, then made a reality.

    For example, consider what the subtitles of these five books suggest. All of them were published prior to Uncharted.

    o How are women entrepreneurs rewriting the rules of business success? (Women on Top, 2018)
    o How and why can small gestures have a big impact? (Beyond Measure, 2015)
    o How to outperform the competition? (A Bigger Prize, 2014)
    o Why do we ignore the obvious at our peril? (Willful Blindness, 2011)
    o What really matters to women in business? (The Naked Truth, 2004)

    As indicated, these are the types of questions that Heffernan is determined to answer. Then she writes a book in which she shares what she learned from wide and deep research in combination with a rigorous evaluation of what the research reveals. The same is true of her latest book: How to navigate the future?

    In her exceptionally informative Introduction, Heffernan offers several insights that guide and inform a thoughtful reading of Uncharted. For example: "Accepting the unknowable is where action begins. Experiments are ideal for complex environments. The work of artists endures because they dare to imagine what they can't see and allow their minds to leave predetermined paths; we may not all be artists, but we need their independence and stamina."

    Here's another: "We have a huge capacity for invention -- if we use it. We have limitless talent for questions and exploration -- if we develop it. We can imagine what we've never seen before -- if we practice. Lose those gifts and we are adrift. Hone and develop them and we can make any future we choose."

    It is characteristic of the thrust and flavor of Heffernan's resilient and relentless mind that she includes in each of her six books dozens of mini-commentaries such as these two. They are directly or indirectly relevant to key insights. She thinks in terms of context, frame of reference. Experimentation and imagination are only two of several dozen business topics of special interest to her. I love to tag along as she explores and examines whatever catches her eye.

    Long ago, Peter Drucker suggested, "The best way to predict the future is to create it." Heffernan agrees. "Many of the most inspiring people and stories start with uncertainty, are saturated with doubt, yet arrive triumphant at places in life they could not see when they set out. Their successes are deeply human, derived from curiosity, imagination, and not a little bravery. They are prepared to navigate the unknown in pursuit of the ill-defined because they knew that the only way to know the future is to make it."

    To Margaret Heffernan's great credit, as is also true of her other published works, the material in Uncharted helps prepare leaders to create, then navigate a future that will be most beneficial to their organization, whatever its size and nature it may be." The future will always be uncharted but it is made by those active enough to explore it, with the stamina and imagination not to give up on ourselves or each other."

    In this context, I am again reminded of the final lines in Tennyson's poem, Ulysses:

    "Tho' much is taken, much abides; and tho'
    We are not now that strength which in old days
    Moved earth and heaven, that which we are, we are;
    One equal temper of heroic hearts,
    Made weak by time and fate, but strong in will
    To strive, to seek, to find, and not to yield."
    11 people found this helpful
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Top reviews from other countries

  • Fabio
    1.0 out of 5 stars Boring one
    Reviewed in Italy on November 24, 2020
    As much as I love Heffernan as a speaker, I couldn’t really read this book, too boring
  • Lynne McVey
    5.0 out of 5 stars The increasing complexity and frequency of unexpected events in our post-pandemic world
    Reviewed in Canada on September 21, 2024
    Great recommendations to navigate the uncharted future we face!
  • Shaun
    5.0 out of 5 stars Book
    Reviewed in the United Kingdom on April 11, 2025
    Good book for 2H price.
  • Frank Calberg
    4.0 out of 5 stars Uncharted
    Reviewed in Germany on March 9, 2023
    Well written book. 3 takeaways from reading it:
    - Page 126: Nurses, who work via the Buurtzorg network, learn by trying out ideas. They don't expect perfection. However, they believe that by not being afraid of failing, better ideas and experiments emerge.
    - Page 194: Try out things. That's how children learn.
    - Page 200: Find quiet spaces where you can think.
  • Gavin Deadman
    5.0 out of 5 stars A thought-provoking read which makes you feel comfortable with uncertainty
    Reviewed in the United Kingdom on April 11, 2021
    A thought-provoking read which explains the impossibility of predicting a certain future, but using experiments, working together and staying open-minded results in a more probable future.

    Remarkably this book was written just before the Covid-19 pandemic!

    Even though futures are impossible to predict, by having shared, passionate guiding principles or an inspiring vision can increase the chances of reaching our goals even with extreme uncertainty, where we only need to look at how art and cathedrals are created as evidence of this.

    The book touches on how traditional management is addicted to masterplans and want safety and certainty, not creativity and risk that come with experimentation, which as a result constrains their chance to map a safer future. This section reminded me of Waterfall vs. Lean/Agile.

    More automation is a common prediction of the future, but Margaret explains that this comes with a risk of falling into a trap: more need for certainty, more dependency on technology; less skill, more need. The more we depend on machines to think for us the less good we become of thinking for ourselves.

    "Making the future is a collective activity...the capacity to see multiple futures depends critically on the widest possible range of contributors and collaborators."
    Customer image
    Gavin Deadman
    5.0 out of 5 stars
    A thought-provoking read which makes you feel comfortable with uncertainty

    Reviewed in the United Kingdom on April 11, 2021
    A thought-provoking read which explains the impossibility of predicting a certain future, but using experiments, working together and staying open-minded results in a more probable future.

    Remarkably this book was written just before the Covid-19 pandemic!

    Even though futures are impossible to predict, by having shared, passionate guiding principles or an inspiring vision can increase the chances of reaching our goals even with extreme uncertainty, where we only need to look at how art and cathedrals are created as evidence of this.

    The book touches on how traditional management is addicted to masterplans and want safety and certainty, not creativity and risk that come with experimentation, which as a result constrains their chance to map a safer future. This section reminded me of Waterfall vs. Lean/Agile.

    More automation is a common prediction of the future, but Margaret explains that this comes with a risk of falling into a trap: more need for certainty, more dependency on technology; less skill, more need. The more we depend on machines to think for us the less good we become of thinking for ourselves.

    "Making the future is a collective activity...the capacity to see multiple futures depends critically on the widest possible range of contributors and collaborators."
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