Check-In Never Check Out, published by StoryMirror, is a captivating and invaluable book that chronicles the extraordinary life of Rattan Keswani, a revered luminary in the hospitality industry. Seamlessly blending personal triumphs and challenges, this opus offers readers an intimate window into the inner workings of a hotelier's existence. Beyond a mere account of his exploits, this memoir is an indispensable handbook, providing sagacious counsel for aspiring hoteliers and seasoned professionals.
The book is divided into 14 chapters, each focusing on a different aspect of Keswani's illustrious career. Each chapter is titled an edition with a number that stands unique. From his humble beginnings as a trainee at Oberoi Hotels and Resorts to his leadership roles at Trident Hotels, Lemon Tree Hotels, and Carnation Hotels, Keswani shares his insights and experiences with candour and humour. He reveals the secrets behind his success, such as his customer-centric approach, innovative marketing strategies, passion for excellence, and ability to adapt to changing market scenarios. He also narrates memorable incidents and encounters that shaped his journey, such as meeting celebrities, handling crises, overcoming obstacles, and creating lasting impressions.
Check-In Never Check Out is not only informative but also entertaining and inspiring. Keswani's writing style is engaging and witty, peppered with anecdotes and anecdotes. He does not shy away from admitting his mistakes and failures but instead uses them as learning opportunities and sources of motivation. He also acknowledges the contributions of his mentors, colleagues, family, and friends who supported him. He demonstrates how one can achieve remarkable feats with hard work, dedication, vision, and passion.
This book is one of the most recent and relevant books on the hospitality industry, as it was published in 2023 and covers the latest trends and challenges hoteliers face in the post-pandemic era. The book differs from other books on the hospitality industry in several ways. First, it focuses on the Indian context, one of the world's fastest-growing and most dynamic markets. It provides a comprehensive overview of the evolution and transformation of the Indian hospitality industry, as well as the opportunities and challenges that lie ahead. Second, it offers a practical and actionable guide for aspiring and existing hoteliers based on Keswani's proven strategies and best practices. It covers customer service, branding, marketing, operations, finance, human resources, sustainability, and social responsibility. Third, it reflects Keswani's values and philosophy based on trust, integrity, respect, and empowerment. It also reveals his leadership style: humility, empathy, courage, and vision.
Check-In Never Check Out is a must-read for anyone interested in the hospitality industry or wanting to learn from a successful leader. The simple yet effective white cover page with a key and door knob is interesting. The font, page quality and indentation are comfortable to read.
It is a rare glimpse into the mind and heart of a hotelier who has left an indelible mark on the sector. This book will make you check in and never check out.
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About the author
Top reviews from other countries
- Rajat ChhabraReviewed in Canada on September 17, 2023
Loved the Author's bold insight
- RichaReviewed in India on September 11, 2023
Must read for all leaders and aspirational leaders
