Gives you actionable strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty - Mike Faber, LinkedIn

I've no doubt this book will become a must read for retailers. Oliver has that rare combination of wide experience and deep expertise that he has masterfully woven into this fabulously insightful volume. - Jeffrey Roberts, LinkedIn

Ollie has a lovely way of demystifying the jargon and helping you define a pathway to ensure you focus on what’s important to you. Thus it’s one of those rare tomes that paints the big picture, but then helps you see in advance the detailed challenges you will have to face, alongside good practical advice and tools to help you make the right decisions. - Amazon 5*

A real treasure trove of useful ideas, models and tools. It lives up to the endorsement on the back cover: "Like condensing a whole degree in strategic change management into one book." Essential reading for retail leaders, AND for those leading transformation in other sectors. - Amazon 5*

Compulsory reading for anyone in the retail industry as it is written by someone who has been there and done it with one of the world's largest retailers. Whether it be the mechanics of transformation, defining the solution, getting your people on board or overcoming uncertainty and unknowns plus much more besides, this book has it all. - Amazon 5*

Ollie has written the authoritative guide to retail transformation – packed with wisdom that is a testament to his own deep experience. Every retailer struggling to change their business will get something from this book. - Ian Shepherd, Chair, Bensons for Beds, Author, Former CEO, COO and CMO

This book is a refreshing change from the usual theoretical guides, offering a practical and pragmatic approach to navigating the challenges of modern retail. Oliver presents a witty and engaging narrative that keeps you hooked while he captures the challenges faced by the retail industry today and underscores the need for swift, decisive action. Essential reading for any retail leader looking to not only survive but thrive in today’s fast-paced environment. - Paula Bobbett, Chief Digital Officer, Boots UK

I feel that defining what we need to do to evolve our business is only half the battle. Where most businesses fall short is in their inability to
successfully transform. To implement their ideas, their new strategy, their new direction of travel or whatever the big idea is. Ollie does a great job of highlighting in a very practical way, why transformation is often ineffective, and what businesses can do to deliver change and transformation more effectively in the future. - Martin Newman, Consumer Champion, Advisor and Author

This book will help you navigate your path through the journey of change using a simple and clear framework, brought to life with compelling stories and examples. It’s an essential read for anyone delivering transformation, wanting to be confidently set up for success.- Janice Southway, Former Transformation Director, ASOS

I have over 12 years’ experience leading retail transformations, yet every time I talk with Ollie, he brings a new perspective and challenges my thinking. This book provides a wonderful introduction to transformation, giving a clear and concise view of what it means to lead a transformation, and how to do it well! It offers real, practical tools to help navigate through change that will be useful to both new and experienced transformation leaders. - Laura Ross, Head of Customer Transformation, Holland and Barrett

In retail, the only constant is change. But how do you make it happen?
Oliver Banks has penned an important book to help you. If you’re in retail, read this, study it and apply its many lessons to help guide you to drive real, lasting, transformational change. - Mike Doherty, Demand Clarity Inc., Co-author, Flowcasting the Retail Supply Chain

This book is a comprehensive guide for anyone navigating the complex world of transformation. Oliver’s style is very clear, digestible and actionable, with lots of good examples and processes to follow. The framework and the scoring aspect is a brilliant touch, it’s very practical and will be invaluable to readers. It is a transformative approach to transformation itself. A must-read for change management professionals and those leading transformation. - Miya Knights, Retail Technology Magazine Publisher, Author, Consultant

‘How?’ ‘Where do I start?’ If these questions give you pause, then you’ve picked up the right book. Oliver Banks helps you to understand, through this personable and insightful read, a new way of seeing and working, and kits you out for leading and navigating your journey of transformation. Easy to read, with concise chapters, valuable summaries and conversational narrative. It’s more than just a one-time read, it will be your trusty reference guide to keep picking up. - Claire Lewis, Process Improvement Manager, Iceland Foods

Driving Retail Transformation is an upbeat, straightforward guide to every step of bringing about change in a retail organization. Whether you’ve done it before or embarking on your first change programme, Ollie’s advice, tips, and reminders will be a helpful co-pilot along the way. - Holly Steele, Former Head of Technology, Sweaty Betty

Oliver Banks’ book stands out with its impeccable structure and compelling readability. I especially appreciated how he expertly unpacks complex topics of the day; making them technically robust for pros, yet accessible for everyone keen to tackle the challenges of change within the retailing industry. His step-by-step account of the biggest challenge
facing all retailers, the need for leaders to embrace vision, manage change and execute flawlessly at speed in business transformation, is a really enlightening and enjoyable read. A valuable reference for the industry facing irrefutable competitive challenges on so many fronts. - Gary Newbury, Retail Supply Chain Transformation Strategic Advisor

It is hard to think of an industry that is transforming more fundamentally than retail. Although there are many books that will tell you what is changing, there needs to be one that explains HOW. I can think of no one better than Oliver Banks to deliver the knowledge, frameworks and experience to guide us through the mechanics of our much-needed retail transformations. - Carl Boutet, Chief Strategist, Studio RX and Guest Lecturer, McGill University

Far too many transformation initiatives fail to fulfill their promise.
In Driving Retail Transformation, Oliver Banks delivers an urgent and compelling call to action, packed with highly pragmatic advice. - Steve Dennis, Strategic Advisor, Keynote Speaker, Best-selling Author

This book is like condensing a whole degree in strategic change management into one book. Oliver Banks’s guide to retail transformation is both an enlightening read and an invaluable toolkit. Seamlessly blending strategic insights with practical advice for every stage of transformation. - Joe Murray, Former CEO, Internet Fusion Group, Worldstores